RentingSmart FAQs - RentingSmart

RentingSmart FAQs

Questions and Answers

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Will RentingSmart provide me with lease agreements?

You will need to contact the relevant government agency in your area to obtain a valid residential tenancy agreement. We can assist you with this if required.

What about any maintenance issues

Number one rule of maintenance issues – knowing about them while they’re small and (hopefully) less costly to fix.

At RentingSmart, we obvioulsy cannot physically go in and fix your repairs requests, but we do provide the platform for your tenants to notify you really easily of any issues.

Number two rule of maintenance issues – great communication (if tenants know you’re onto it, they’ll be happy).

Do I need to download any software

RentingSmart is web based and can be accessed from any Internet connected device in the world (just like online banking or Facebook). Therefore, there is nothing for you to download. This also allows us to make updates and roll out new features while you sleep. And don’t worry, your information is securely encrypted and backed up every single day for optimal safety of your confidential information.

Rent collection

Right now it is up to the landlord to collect the rent. We’ll remind your tenants of upcoming dues, and we will remind you to check your bank account when due too.

Can I manage properties with more than 1 tenant per property?

Absolutely. Our properties allow for one active lease at a time. If you have two tenants on the same lease each paying individually, you can certainly do this. If tenants are on multiple leases with different pay days or dates you would need to treat them as individual properties. Perhaps name them something like ’22a John Street’ and ‘22b John Street’

Can I manage more than one property

Yes, you can manage as many properties as you like. There is no limit. The software will allow you to view the dashboard per property. Sign up and create an account for one property, and as you get familiar with the system you can easily add more!

Can tenant view documents I upload.

If you want them to, then yes. If it’s private – it’s for your eyes only.

You can share a document (signed lease agreement, inspection photos) and your tenants will receive an emailed copy.

Communication with my tenants

All communication can be within RentingSmart. Messaging, emailing, maintenance issues, or about the rent. The only time we suggest otherwise is in case of emergency. If there is an urgent matter to attend to,  pick up the phone and call your landlord/tenant (or emergency hotlines if need be).

Month to month or locked in contracts?

Every RentingSmart landlord software subscription comes with 14 days free trial. Once you’re a paying customer, you can (although we wouldn’t recommed) cancel your subscription any time … and have nothing more to pay.

Do we track rental income and expenses

Yes! We track and remind you of when your rental income is due, same goes with any expenses. If you upload your lease and property information from the start, the software will do the rest. We can also send invoices and receipts to your tenants making the entire process seamless and professional!

Is software easy to use

Our founder had one goal – to build landlord software that his 85 year old grandmother could use. She doesn’t manage any properties herself, but she has successfully used RentingSmart! So is it easy to use? We think so, but if you have any questions, just get in touch.

I have more questions

Contact us directly at – tim@rentingsmart.com.au 🙂

Next, let's get you organised so you can take control and manage your investment properties

RentingSmart is a simple-to-use online landlord platform keeping you in control, and your tenants accountable throughout the lease.

  • Rent tracking
  • Expense management and EOFY tax reports
  • Communication and messaging
  • Maintenance and repairs
  • Financial dashboards, document sharing
  • Leases, tenants and documentation
"RentingSmart gives me all the tools I need to manage my property myself without the need to involve an agent, and at a fraction of the price. I love how easy the platform is to use, from set up, to invoicing and managing expenses for tax reporting, it's all there! Plus, with real estate agent backgrounds themselves, the RentingSmart team are always on hand for any questions.

I wouldn't hesitate to recommend RentingSmart to others
... It's independent property management made easy!"

Kristie Caddick, former CEO of RedBalloon.com.au

Manage your Properties

Receive great results when you treat self managing like a business and not a hobby.

Happy Accountants

Simple cash flow reports. Better organised. Happier (and cheaper) accountants.

Avoid Disasters

Be in control and have systems in place to know about issues right away. Late rents, leaking toilets. Know what’s happening.

100% Cloud Based

Access your RentingSmart from anywhere in the world. Updates while you sleep.

Top Security

Your data is of absolute most importance to us. Data is encrypted and backed up every single night.

Mac, PC, Mobile or Tablet

Use any device to access your landlord software. Tablet, computer, mobile. If you can connect to the internet, you can access RentingSmart.

Testimonials